Quest Safety Product, Inc. Privacy Policy

Effective Date: June 10, 2018

This Privacy Policy (“referred to as the “Policy” or “Privacy Policy”) describes the privacy practices for websites and blogs (collectively referred to as the “Site”) belonging to Quest Safety Products, Inc.’s (referred to as “Quest,” “us,” “our,” or “we”) . Quest is committed to protecting the privacy of our online customers, visitors, and users of this Site (collectively referred to as “Users,” “You,” or “Your”). You may access this Site to review, receive information about, and purchase our products and services (collectively referred to as “Services”). Please review this Policy carefully to understand how we collect, use, protect or otherwise handle your Personally Identifiable Information.

This Privacy Policy is part of, and incorporated by reference into, our Terms of Use. By accessing or using this Site, You agree to be bound by the Terms of Use and by this Policy. If You do not agree to comply with the Terms of Use or this Policy, You are not authorized to, and may not, access or use this Site, and may not create an online account with us.

We reserve the right to change this Policy at any time, without prior notice. Any changes, modifications, additions, or deletions shall be effective immediately upon our posting of the revised Policy on this page, with the Effective Date above reflecting the most recent date of revisions. If You continue to use this Site after revisions to this Policy, You acknowledge the revised Policy and agree to abide and be bound by such modified Policy.

What information do we collect?

When You visit or use our Site, we may collect, store, and process Personally Identifiable Information or Non-Personally Identifiable Information from You. Our purpose in collecting such information from You is to give You the most efficient, personalized, and effective experience when visiting or using our Site.

Personally Identifiable Information: This refers to information that, either alone or in combination with other identifiers, lets us know specifics about You. When You engage in certain activities on this Site, such as purchasing products, creating an account, signing up for our newsletter or sending us a message, we may ask You to provide certain information about Yourself. It is completely optional for You to engage in these activities, but if You choose not to do so, it may impact Your ability to use this Site or receive our Services. If You elect to do so, we may ask that You provide us personal information, such as Your first and last name, mailing address, email address, telephone number, account number, and other Personally Identifiable Information. In some jurisdictions, Personally Identifiable Information may also include online identifiers, including Your Internet Protocol (“IP”) address. An IP address is an identifier for a computer or other electronic device (“Device”) on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to Your Device whenever You are surfing the Web, allowing web servers to locate and identify Your Device. Devices require IP addresses in order for users to browse the Internet.

Non-Personally Identifiable Information: This refers to information that does not identify a specific individual. We gather certain information about You based upon where You visit on our Site. This information is compiled and analyzed on an aggregated and anonymized basis. This information may include the Web Site's Uniform Resource Locator (“URL”) that You just came from, which URL You next go to, and what browser You are using. A URL is the global address of documents and other resources on the World Wide Web.

User Postings: Our blogs may contain content that You or other third parties choose to provide to us. This content may include information you choose to disclose. Whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected or used by others. Such postings may also appear on other websites or when searches are executed on the subject of Your posting. Such activities are beyond our control and responsibility and this Privacy Policy. You should therefore exercise discretion when disclosing any Personally Identifiable Information or other information when using such features.

When do we collect information?

We collect information from You when You register on our Site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a Support Ticket, provide us with feedback on our Services, or enter information on our Site.

When You create an account on our Site, Your password and account credentials are sensitive. We need to be able to assume that anyone using Your account, by using Your password and credentials, is You. We will never ask You for Your password and You should not share it or Your account credentials with anyone or allow anyone else to use them. By creating an account on our Site, You agree the information You share with us is complete and accurate, and that You will keep Your information up-to-date. If You have questions about Your account information, or would like to review or change it, You may contact us as provided below.

How do we use Your information?

We may use the information we collect from You when You register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other Site features in the following ways:

  • To personalize Your experience and to allow us to deliver Services, including content and product offerings, in which You are most interested.
  • To improve our Site in order to better serve You.
  • To allow us to better serve You in responding to Your customer service requests.
  • To administer a contest, promotion, survey or other Site feature.
  • To quickly process Your transactions.
  • To send periodic emails regarding Your order or other Services.
  • To follow up with You as needed to address Your comments and concerns (live chat, email or phone inquiries)

How do we protect your information?

We use reasonable administrative, physical, and technological measures, based on industry standards and legal requirements, to secure Your Personally Identifiable Information, especially when You place an order and provide Your information. Unfortunately, no data transmission over the Internet or any wireless network can be completely secure. While we strive to protect Your Personally Identifiable Information, US.118181805.03 You acknowledge and agree that the Internet is not completely secure or private; we cannot and do not guarantee the security, integrity, and privacy of information exchanged between You and us through this Site; and any such information may be viewed or compromised when in transit by a third party. When we use third party partners to assist us in providing Services to You, the privacy policies and security practices of those third party partners will apply to their provision of Services to You. We encourage You to review their policies for further information.

We use third-party payment processing services for all credit card transactions. Privacy policies and security policies for these third-party services are available on their respective sites, and they are responsible for maintaining any necessary compliance with applicable data security laws or industry standards.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to Your computer's hard drive through Your Web browser (if You allow) that enables the site's or service provider's systems to recognize Your browser and capture and remember certain information. For instance, we use cookies on this Site to help us remember and process the items in Your shopping cart. They are also used to help us understand Your preferences based on previous or current Site activity, which enables us to provide You with improved services. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in Your shopping cart.
  • Understand and save a User's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about Site traffic and Site interactions in order to offer You better Site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Web browsers typically allow You to control most cookies through browser settings. You can choose to have Your computer notify You each time a cookie is being sent, or You can choose to turn off all cookies. You may decline our cookies if Your browser permits, but it may impact Your ability to fully use some of the features on our Site or receive our Services. If You turn cookies off, some of the features that make Your Site experience more efficient may not function properly. Other third parties may deliver cookies to Your device in order to track Your online behaviors over time and across nonaffiliated websites or to deliver targeted advertisements on other websites. You have choices about the information third parties may collect about You through this Site. For example, if You do not want Your information sent to a third party, You may download an Opt-out Browser Add-on by clicking here. We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Site. You can set preferences for how Google advertises to You using the Google Ad Settings page. Alternatively, You can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on above.

By using our Site, You agree that we or our third party partners can place cookies on Your device, unless You limit them using Your browser settings.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information US.118181805.03 unless we provide users with advance notice, or except as otherwise provided in this Policy. We may provide Your information to our partners, such as website hosting partners and other parties who assist us in operating our Site, conducting our business, or serving our Users. We may also release information when its release is appropriate to comply with the law, enforce our Site policies, or protect ours or others' rights, property, or safety.

In relation to an ongoing or proposed business transaction (such as transferring the ownership and operation of Quest or a potential bankruptcy), we may transfer Your information to a successor or potential successor organization. If such a transfer occurs, the successor organization’s use of Your information that was collected through this Site will remain subject to this Policy and the privacy preferences You have expressed to us.

Occasionally we may be required by law to provide Personally Identifiable Information to appropriate government or regulatory authorities. We may disclose Personally Identifiable Information upon receipt of a court order or subpoena, to cooperate with a law enforcement investigation, or as may otherwise be required by applicable law. We review each request individually. We cooperate with law enforcement agencies in identifying those who use our Services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Third-party links or sites

Occasionally, at our discretion, we may include or offer third-party products or services on our Site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites or their privacy policies or practices. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites that may impact our decisions to include their products or services on our Site. Any content you post on our official social media pages or Personally Identifiable Information that you make available through the respective platforms is subject to the terms of use and privacy policies of those platforms and we encourage You to review them to understand your rights with respect to such content. If we allow other companies to place advertising on our Site, those companies may collect information about You when You view or click on their advertising through the use of cookies. We cannot and do not control this collection of information. You should contact these advertisers directly if You have any questions about their use of the information they collect.

User Choices on Collection and Use of Information

We may, from time to time, send You e-mail regarding our Services. If You indicated to us that You are interested in receiving information from us and our partners, we may occasionally send You communications about Services that we believe may be of interest to You. Only Quest (or those working on our behalf) will send You these direct mailings. You may also choose to subscribe to our newsletter. You are not required to receive these communications and may unsubscribe at any time by contacting us as provided below, or by checking the appropriate box in Your email. Our “opt-out” mechanism will provide You the choice and opportunity to indicate that You do not want us to send You further communications. In addition, if You do not want us to use Your Personally Identifiable Information for a particular purpose or disclose it to a third party, You may “opt out” at any time by contacting us as provided below, including by sending us an email with “UNSUBSCRIBE” in the subject line. You also have choices with respect to cookies, as described above. By modifying Your browser preferences, You have the US.118181805.03 choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If You choose to reject all cookies some parts of our Site may not work properly for You.

Children’s Privacy

This Site is not intended for or directed at children under the age of 18 and You must be at least 18 years old to have our permission to use this Site. We do not knowingly collect, use, or disclose Personally Identifiable Information about visitors who are under 18 years of age. If You are a parent or guardian of a minor under the age of 18 and believe that we have collected, used, or disclosed such information, please contact us as provided below.

Your California and Other State Privacy Rights

If You are a resident of certain states, including California, You may have the right to learn additional information about how we protect Your Personally Identifiable Information. Your browser may deliver a “Do-Not-Track (‘DNT’) signal,” or similar mechanism for exercising choices about the collection of information about Your online activities. Because of the changing state of technology, we do not currently have the ability to honor DNT signals or similar mechanisms now and cannot guarantee that we will be able to do so in the future.

We do not disclose Your Personally Identifiable Information to third parties for their direct marketing purposes. If You are a California resident and under the age of 18, You may request that we remove content or information that You have posted to our website by contacting us below.

Contacting Us

If there are any questions regarding this Privacy Policy or if you would like to exercise any of Your rights described in this Policy, You may contact us using the information below.

Quest Safety Products, Inc.
1414 S. West Street, Suite 200
Indianapolis, IN 46225
United States

800-878-4872 or 317-594-4500